Unless otherwise specified, all orders are processed and shipped within 2–5 business days. Order updates will be sent to the email address provided at checkout.

Please note that we are not liable for delays caused by weather conditions, customs processing, or other circumstances beyond our control. We also do not offer refunds for unclaimed packages—please ensure that all shipping information is accurate and complete when placing your order.

In the event your package is lost or stolen, please reach out to your local shipping carrier to initiate an investigation.

All sales are final. At this time, we do NOT offer refunds or exchanges.

For questions about your order, please email contact@briel.london using the same email address you used to place the order. Be sure to include your order number, full name, shipping address, and a detailed description of the issue.